We write a lot about product metrics and things to track with product operations, but today I heard
talk about the simple things every product leader should know.
How many customers do you have?
How long do they stay?
How much do they pay?
Ideally, if you have a portfolio you’d know each of these metrics by product and other relevant segmentation to your company such as geographic or customer size diversity, but I thought this was a solid starting ground for most conversations. You may also notice that #2 and #3 are a nod to retention/churn numbers, ASP and LTV. I enjoy that he puts it into practical terms so that you can focus on ensuring you are maximizing what you can get out of each of customer.